BritView.uk, operated by Calpe Press Ltd., is committed to maintaining high editorial standards and takes all complaints about its content seriously. This page explains how readers can submit a complaint and how the publication will review and respond to it.
Who is responsible for handling complaints at BritView.uk?
Complaints at BritView.uk are managed by the editorial team under the oversight of Editor‑in‑Chief Jonathan Crawford, with initial review conducted by the Standards & Fact‑Checking Lead, Oliver Reeves. The publication is operated by Calpe Press Ltd., a private company limited by shares registered in Gibraltar (company number 129044), with its registered office at Unit 5, The Watergardens, Waterport Road, Gibraltar GX11 1AA. Readers should direct all complaints to complaints@britview.uk. The team responsible for handling the complaint will ensure it is logged, acknowledged, and investigated in accordance with our Editorial Policy.
What information should you include in your complaint?
To allow us to assess your concern efficiently, please provide your full name, a specific description of the issue, and the exact URL or publication date of the article in question. If the complaint relates to an alleged factual error, include the correct information and sources if possible. For complaints about editorial standards, explain which aspect of our Sources & Standards you believe was breached. Providing clear, concise details helps us investigate promptly and accurately.
How will we acknowledge and investigate your complaint?
We will acknowledge receipt of your complaint within five working days by email from complaints@britview.uk. The acknowledgement will include the name of the team member handling your case and an estimated timeframe for a substantive response. Oliver Reeves, our Standards & Fact‑Checking Lead, or a designated deputy will then review the complaint against our editorial guidelines and the specific content. Where appropriate, we may consult the original author or editor, Rebecca Marsh (Managing Editor), and check relevant sources before reaching a conclusion.
What outcomes can you expect from our complaints process?
After the review, we will provide a written outcome explaining our findings. Possible outcomes include: a correction or clarification published in accordance with our Corrections Policy; an explanation of why no change is necessary; or an offer to add a note or update to the article. If the complaint involves a breach of our Fact‑Checking Policy or other editorial standards, we will detail the remedial action taken. We will also inform you of any steps we have taken to prevent a recurrence.
How can you escalate a complaint if you are not satisfied?
If you are unhappy with the outcome of the initial review, you may request escalation to the Editor‑in‑Chief, Jonathan Crawford (jonathan.crawford@britview.uk). Please send your request within 14 days of receiving the initial outcome, explaining why you believe the response was inadequate. Jonathan Crawford will personally review the case, consult with the relevant editors, and provide a final decision within 20 working days. This escalation is the publication’s final internal stage of the complaints process.
Where can you find our editorial and privacy policies?
Detailed information about our editorial standards, correction procedures, and data handling can be found in the following pages: Corrections Policy, Editorial Policy, Fact‑Checking Policy, and Privacy Policy. These documents explain how we uphold accuracy, transparency, and the protection of personal data. Readers are encouraged to review them alongside this complaints procedure.
Our commitments
- We will acknowledge every complaint within five working days and provide a named contact.
- We will investigate all complaints thoroughly and impartially, referencing our published editorial standards.
- We will issue a clear, written outcome explaining any action taken or reasons for no action.
- We will correct errors promptly and transparently in accordance with our Corrections Policy.
- We will treat all complainants with respect, maintain confidentiality where appropriate, and keep records of complaints to improve our processes.